The Certified ZA FAQs

1. What sets The Certified ZA apart from other online cannabis stores?

We take pride in our premium farm-to-table service. We source our cannabis products directly from carefully selected local farms, ensuring the highest quality and freshness for our customers.

2. How does the farm-to-table service work?

Our farm-to-table process involves a direct partnership with local cannabis farms. This closely built relationship allows us to have the consumer directly support the farmer. We handle the administrative aspect of everything. This ensures minimal markup making things more affordable than ever.

3. Is The Certified ZA discreet with shipping?

Absolutely. We understand the importance of privacy, and all our shipments are discreetly packaged to ensure your confidentiality. Our packaging is designed to be inconspicuous and secure, maintaining your privacy throughout the entire delivery process. Note that all efforts are made to ensure the safety of delivery.

4. Do you offer nationwide delivery in South Africa?

Yes, we proudly offer nationwide delivery across South Africa. Whether you’re in bustling cities or more remote areas, we strive to bring our premium cannabis products to your doorstep with our reliable and efficient delivery service.

5. What payment methods do you accept?

We accept EFT and direct deposit. This is to ensure client safety and create fewer middlemen, ensuring all farmer and customer needs are settled immediately. To avoid any delays in the ordering process we recommend an immediate EFT is made and a Proof of payment is sent to orders@thecertified.co.za

We have recently added debit/credit and other payment methods on the site. Please note that we recommend EFT and direct payments that are made immediately. This is to ensure a smooth process for you to get your product.

6. Are your products tested?

Yes, all our cannabis products undergo rigorous testing by reputable laboratories. Our commitment to providing our customers with safe and high-quality products is unmatched. Lab testing ensures that our products meet the highest standards for purity and potency.

7. How can I track my order?

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment in real time.

8. Is there a minimum age requirement to make a purchase?

Yes, customers must be at least 18 years old to purchase on the website. We strictly encourage everyone to understand the law and know what their rights are, before engaging in ordering.

9. What if I have issues with my order?

If you encounter any issues with your order. Please contact our customer support team via orders@thecertified.co.za. We are dedicated to resolving any concerns you may have promptly. You can also use the Live chat feature to have direct immediate feedback from one of our agents.

10. How long does the shipping take, and will all items arrive together?

Shipping times at The Certified ZA vary, as we use regular courier services for delivery. Please allow for standard shipping times based on your location within South Africa.

Since our products ship directly from various farms, certain items may arrive separately. This is because we prioritize a direct-to-consumer model, ensuring that your purchases directly support local farmers. We appreciate your understanding and patience if items from your order arrive at different times. Rest assured, our team works diligently to coordinate and streamline the shipping process for your convenience.

Read up more on our Policies and Terms of service here.